Question 1

How do you handle special requests or custom cleaning instructions?

Accepted Answer

We are happy to accommodate special requests or custom cleaning instructions. Please communicate your specific needs when booking, and our team will ensure they are met.

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we provide all the necessary cleaning supplies and equipment, with the exception of vacuums. However, if you prefer we use your products, we are happy to accommodate.

Question 3

What should I do before the cleaning service arrives?

Accepted Answer

To help us provide the best service, we recommend tidying up personal items and clearing surfaces as much as possible. This allows our team to focus on the deep cleaning tasks.

Question 4

How do you handle pets in the home?

Accepted Answer

We love pets and are experienced in working around them. We ask that you inform us about any pets in advance and secure them if they might be anxious around strangers.

Question 5

What measures do you take to ensure the security of my home?

Accepted Answer

We prioritize the security of your home. Our cleaners are trained to respect your privacy and property. Additionally, we have strict protocols for key handling and access.

Question 6

What services do you offer?

Accepted Answer

We offer a range of services including general cleaning, deep cleaning, move-in/move-out cleaning, carpet and upholstery cleaning, and laundry service.

Looking for something more? Just ask!

Question 7

How do I schedule service?

Accepted Answer

Booking a service with us is simple and convenient! You can book online through our website by selecting the service you need, choosing a date and time, and providing your contact details. If you have any specific requirements or questions, please let us know, and we'll ensure your booking process is smooth and tailored to your needs.

Question 8

Do you offer ongoing service plans ?

Accepted Answer

Yes, we offer ongoing service plans to keep your home consistently clean and fresh. You can schedule regular cleanings on a weekly, bi-weekly, or monthly basis, depending on your needs. Our recurring service plans are designed to provide you with peace of mind and a spotless home without the hassle of constant scheduling. Book now to set up a recurring service plan that works best for you.

Question 9

Do you offer any discounts or loyalty programs?

Accepted Answer

Yes, we offer discounts for recurring services and referral bonuses. Ask us about our loyalty program for more details.

Question 10

Can I purchase a Gift Card or Gift Service to someone?

Accepted Answer

Yes, we offer gift cards! They make a thoughtful and practical gift for various occasions and recipients.

Gift cards are perfect for: 
🍼 New parents who could use a helping hand
👵 Elderly individuals who may need assistance maintaining their home
😷 Those recovering from surgery and needing extra support
😢 Individuals experiencing depression who could benefit from a tidy environment
🫶 Those who have recently lost a loved one and need a little extra care.

You can purchase gift cards in various denominations directly from our website. Give the gift of a clean and fresh home to someone who truly needs it.

FAQ

Frequently asked questions